This module educates BEP enrollees on the definition of good customer service and reveals how successful companies achieve excellent customer service and benefit financially. It also provides examples of how to find employees who possess desired traits and then empower them to provide good customer service to patrons. Finally, it discusses how to provide good customer service in the vending and micro market businesses. Module: BEP-172/177; Media: OL; Lessons: 1; Credit: None; Tuition: $500 (when not taken as part of the BEPLT program)
Module Description
The goal of this module is to provide instruction on how successful businesses provide excellent customer service. Various examples of how successful businesses deliver customer service are presented throughout the module. It explains how to apply various customer service strategies to enhance your own business, as well as how to empower employees and the importance of having consistent customer service objectives. Finally, it discusses good customer service in the context of the vending and micro market business.
Media
Online
Organization
One module
Credit
none
Prerequisites
none
Overview
One assignment; 25 multiple-choice questions, computer graded
Grading
letter grades (A–F)
Objectives and Content
After completing this module, you will be able to:
a. explain the benefits of providing good customer service
b. describe how major companies achieved success with their customer service practices
c. discuss how the hiring process can help you find candidates that possess the traits and values you require
d. discover ways to attract exceptional candidates for employment
Course Details